Please call Sandra or Norm for help with any transportation related question or problem

Sandra Efstratiou: 978-767-5118
Norm Ketola: 978-767-5119

Mobility Management Program

The North Shore Career Center/Workforce Investment Board (NoSCC/WIB) is pleased to announce that thanks to a new grant from the Massachusetts Department of Transportation (MassDOT) and the Federal Transit Administration we are providing Mobility Management (MM) services for persons with disabilities and low income individuals who live on the North Shore. Our objective is to help these individuals find accessible and affordable employment transportation services, supporting their efforts to work and live independently.

We are particularly interested in hearing from case managers, job developers and others who are assisting persons with disabilities and low income individuals, and have encountered transportation barriers. We want to make you aware of our services and hope that you will contact us whenever we can help solve an employment-related transportation issue. Our goal is to help more than 240 individuals find appropriate transportation services (whenever possible) over the next twelve months. Please help us meet this goal. We look forward to hearing from you.

Sandra Efstratiou and Norm Ketola from the North Shore Career Center serve as Mobility Managers to provide a one stop shop for accessing public transportation and other transportation options. Sandra and Norm are available Monday through Friday from 8:30 AM - 5:00 PM.


Employment Xpress

Our major initiative under the Mobility Management Program is the start-up of Employment Xpress - a new transportation service that will enable many disabled and low income North Shore residents to seek and find work at one of the many employment opportunities (retail, health care, food service, lodging, manufacturing, etc.) that are clustered along Rtes. 114 and 1 in the Salem-Peabody-Danvers area. The service will provide guaranteed transportation from home to work and back. We will even provide transportation to and from the worksite for individuals that do not live in the service area (Danvers-Peabody-Salem) if they can get to a key transportation location such as the Salem commuter rail station or the North Shore Mall.

Here are some key information items about Employment Xpress:

  • The fare for a one-way trip on Employment Xpress is $2.00.

  • Employment Xpress will operate from 6:00 am to Midnight, seven days a week.

  • Employment Xpress is open to low income individuals and to persons with disabilities. We cannot provide service to individuals who are certified for the MBTA's "The RIDE" paratransit service, because they can use that service to travel to employment opportunities anywhere in the service area.

  • Any individual who has submitted an application for The RIDE or who has had their application denied will be considered to be eligible for Employment Xpress (as a person with a disability), until such time that they become eligible for The RIDE. The Mobility Managers will work with anyone that has had their application for The RIDE denied to determine if the application should be resubmitted with further clarifying information.

  • Employment Xpress transportation will be provided by Greater Lynn Senior Services (GLSS). They will be responsible for setting up the schedule to make sure you get to work on time, and that you are picked up promptly when your work shift is completed.

  • Employment Xpress can only provide service under the following conditions:

    • An eligible individual who has a definite offer to start work on a specific date, or who is currently employed but is facing loss of transportation or incurring significant costs in their current mode of transportation. The Mobility Managers will be responsible for verifying any transportation issues affecting eligible individuals who are currently employed as part of the service authorization process.

    • Employment-related transportation services will be provided to individuals for any activity or training that is considered a prerequisite to starting employment, such as drug and alcohol testing or CDL training. Transportation for employment interviews will not be provided. The Mobility Managers will be responsible for authorizing any employment-related transportation.

    • The employment location and home location (or pick-up point) must be within the boundaries of Danvers, Peabody and Salem. Anyone living outside the Danvers - Peabody - Salem area must make their own arrangements for transportation to a pick-up location within that area.

    • The employment location is not close to MBTA bus routes or rail stations, with the exception of situations where the starting and/or ending time for the work shift is outside the scheduled hours of MBTA service (For example, the first Route 435 bus does not get to the North Shore Mall until 6:35 am on weekdays and the last bus leaves the mall at 10:54 pm)